Quality

The company is committed to providing a quality service to our clients that will ensure their satisfaction is achieved or exceeded by meeting their requirements through the implementation of a management system that complies with the requirements of ISO 9001:2015.

We are totally committed to meeting requirements and to continual improvement at all levels and within all functions of the company, and this commitment is consistently achieved through the implementation and maintenance of our Quality Management System which satisfies all the requirements of EN ISO 9001:2015, and any relevant legal, corporate, customer or other obligations to which the company subscribes.

The Management System is structured to enable its understanding by all employees whilst being flexible enough to cover all activities identified within our Management System Scope and to adapt to individual customer’s needs.

The focus of the Management System is to ensure that clients needs are known, understood and achieved, resulting in satisfaction and loyalty.

We are striving towards total adherence to our quality standards, to achieve this we will be constantly monitoring and upgrading our policies and procedures, through internal & 3rd party audits, customer feedback and management review process.

For further information contact:
Bill Cochrane. Compliance Manager.
e: bcochrane@luddon.co.uk or call 0141 945 2233